perfect customer services
step01
step02
step04
step05
step03
understand customer needs bonotec will understand customer's needs via phone communication and visiting customer.
settled solutions bonotec will propose possible solutions and communicate with customer in advance,then define the final solution.
evaluate development cost bonotec will evaluate the development cost internally.
neqotiate product price bonotec will negotiate the product price with customer base on the develop cost and the market price.
define product chemical system bonotec will develop the sample and define the chemical make-up.
performance test report according to customer requirements,bonotec will perform the full test and finish the performance test report.
hazardous substances test bonotec will perform hazardous substances test by the third parties.
technical data sheet（tds） bonotec will finalize the technical data sheet (tds).
material safety data sheet（msds） bonotec will prepare material safety data sheet according to the regulations.
adhesion performance|thermal performance|operation performance|electrical performance|reliability
define process define the product process according to the chemical components and the key process parameters.
pilot production improve and finalize the process base on the statistical analyse data of several pilot batches.
product stability define the inspection specification from raw material,semi-finished product to finished product based on statistical data to assure product stability.
finalize product name bonotec will finalize the product name and launch to commercial market.
evaluation bonotec will evaluate whither the product meets customer needs based on the customer application data and its statistical results.
fine adjustment and improvement bonotec will perform fine adjustment and improvement according to application data and customer needs.
application stability bonotec will analyze the application data with customer and propose technical guidance.we assure product application stability.
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